Operation Hours: Monday - Friday (9am-5pm EST)
Processing Time: 1-2 days after purchase.
U.S Shipping Time: 3-5 days after processing (Majority of customers get their package in 3 days after we ship it)
International Shipping Time: 7-14 business days.
Customer's shipping information: All customers are responsible to provide the correct shipping address. Customers have 24 hours to contact Lush Lavié via email at firstname.lastname@example.org to update or correct shipping information. Lush Lavié is not responsible for packages delivered to incorrect address. No product replacements for incorrect shipping information provided by customers.
Items can only be shipped to the verified billing address. However, if you need your package to be ship to a different address, you need to email Lush Lavié at email@example.com stating you give authorization to ship your package to a different address. A photo ID matching the verified billing address must be included in the email. IF YOU CANNOT VERIFY THIS INFORMATION, YOUR ORDER WILL BE CANCELED.
Lost or Misdelivered Packages: Lush Lavié is not responsible for replacing products or issuing refunds for packages lost or misdelivered by (USPS) or other shippers. Customers should contact their local post office for all delivery matters once the package has been shipped by Lush Lavié.
Processing and shipping time will be delayed in the event of bad weather.
If you have any further questions about your order please contact us via email at firstname.lastname@example.org